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tourism meet in Hyderabad from April 27 to 30 was unique in many
ways. For instance, it was for the first time that over 300 tour
operators did not talk of their problems, even the problems created
by the Iraq war and SARS were discounted and instead they
concentrated on opening new frontiers with the slogan "Go South "
and leave the problems associated with traditional destinations or
the ‘Golden Triangle behind. The thinking was that the South for the
first time has become a prime target for building up the tourism
industry. This thinking was not based on distant promises, but on a
new reality as indicated by Kerala "God’s own country" creating
waves and a State like Andhra Pradesh which was earlier not even
mentioned on the tourist map of the country, increasing its share of
domestic traffic by 600 times.
Yet another unique feature was that the States in
the South were prepared to cooperate with each other and build
circuits running through different States, market them jointly and
help each other in building the required infrastructure. A beginning
in this respect was made about a year ago and very soon one can
expect a permanent liaison machinery to be set up. The States of
Kerala, Karnataka, Andhra Pradesh, Tamil Nadu and Pondicherry are
planning joint marketing and joint presentations and to take
effective steps to remove all existing barriers that divide them, at
least in the field of tourism.
All these States, without exception, have
increased their budget allocations many times, and are setting up
infrastructure comparable to international standards. Andhra Pradesh
Chief Minister Chandrababu Naidu has taken a lead in many respects.
He has made Andhra the first State that has decided to charge the
lowest sales tax on aviation turbine fuel to encourage aviation. The
result is that the airlines have increased their uplift of fuel many
times, thus ensuring that the State’s revenues remain protected. It
may be mentioned that initially the rate of sales tax in Andhra
Pradesh was the highest in the country. The States are now
negotiating with neighbouring States to cut barriers created by the
high rate of tax on road transport.
Naidu has also liberalised prohibition by giving
licences for some fancy bars and restaurants used by tourists and
other high class visitors. He has also allowed one deluxe category
hotel to open a disco. Naidu may not have made Hyderabad into a pub
city like Bangalore, but one does not have to try very hard to get a
drink in the evening if he so desires. Another area in which Naidu
has made a mark is in the state of roads, building overbridges and
setting sanitary standards in the State. It is no surprise that
Andhra Pradesh’s efforts were recognised at all levels as it won
nearly half the national awards given by the Tourism Ministry. The
situation is expected to improve further with the completion of
Cyber City.
The city hotels have been upgraded and effort is
on to attract conventions and conference traffic. Andhra is also the
first State to set up a strategic Tourism Board, which has
representatives of private trade. The Board meets every two months.
The Andhra Pradesh Tourism Development Corporation has turned the
corner and made a profit for the first time. According to Veer Vijay
Singh, President, Andhra Pradesh Hotels and Restaurants Association,
the State has made strides in building infrastructure and attracting
domestic tourists; in the very near future it can be expected to
break fresh ground in attracting foreign tourists. The efforts to
make foreign airlines use Hyderabad airport have also made good
progress. And as such, hoteliers in Andhra feel that despite big
investments made, the industry will do well as the occupancy has
improved and so has the yield. In the case of Kerala, which has, in
a very limited period, emerged as an important destination, it is
now concentrating on improving its product so that it can get
quality tourists and high-spenders in the State. The State Minister
for Tourism, K. V. Thomas, explained that they would now be working
to increase the yield as they were not in the numbers game in view
of the small size of the State. They hope to sell the State, which
will provide complete rejuvenation of mind and body through its
backwaters, landscape and Ayurvedic treatment. He said that their
efforts to attract fresh investment in India as well as from abroad
have made good progress. The State of Karnataka after its strides in
the field of infotech has made tourism its main priority. According
to K. B. Inamdar, Minister for Tourism, they will be able to attract
good traffic because of their heritage properties, Buddhist sites
and forests. The State enjoys good connectivity and infrastructure.
While the State Ministers were making promises
and talking about efforts in their respective States, Chandrababu
Naidu won the hearts of tour operators by offering to become their
unofficial ambassador at the Centre to get them favourable terms. He
not only promised to make the necessary changes at the State level
but also use his clout and influence at the Centre to make them
adopt tourism-friendly policies. He said the time has come when
tourism should become a major tool of economic growth and job
creation. His practical approach and quick action have made the
South an important contender for sharing the goodies offered by the
green industry.
As for the Indian Association of Tour Operators
of India, they have made a major contribution by bringing about
awareness about tourism in the States, which were indifferent in the
past. If the last convention in Kolkata was important in opening
doors and windows in the East and North East, the current session
has created waves in the South. The result is that a competition has
started among the States to host the IATO conference and bids are
being offered for the same. The major contribution of IATO is
bringing about awareness about this industry at State levels and
popularising the approach of joint marketing by States.
Overall, the picture for tourism may be gloomy as
numbers have fallen and cancellations are pouring in in the wake of
the Iraq war and the SARS scare, but as far as domestic tourism is
concerned it is booming and the demand for products, particularly
innovative ones, is growing. If the States are able to offer
competitive products and offer packages that can compete with offers
from neighbouring countries, the industry may be able to grow
despite internationally depressed conditions at least in the
domestic sector. The difference, however, will be that volume will
be the criteria and not overpricing. One only hopes that our tour
operators and airlines will be able to make use of this opportunity.
Another issue that needs to be resolved is the
question of dual tariffs. They are charged by hotels, airlines,
railways and Government in the form of entry fee to monuments. It is
true that most of the tourists pay a negotiated rate for room and
not the printed tariff, but why punish customers who walk in alone
and without prior booking. A time has come to reduce gaps between
the published tariff and negotiated rates and to make them more
transparent by using tools like Internet booking .The shadow boxing
on this account which spreads the myth about India being an
expensive destination at least as far as hotels are concerned needs
to be clarified.
One of the major factors responsible for change
is better governance. It is no secret that the type of personal
interest taken in the growth of industries by the chief ministers of
Andhra Pradesh and Karnataka is extremely rare and is not easy to
match. The other factor that is helping it is the state of law and
order as peace is the first requirement for encouraging tourism.
While in the north, the communal situation leaves much to be
desired, the situation is comparatively better in the south. More
so, in recent times active steps have been taken to build
infrastructure. The States in the south have increased their budget
allocations considerably.